Consumerism in healthcare, COVID, and the future
The COVID-19 pandemic has given consumerism in healthcare new importance. Customer-centric became the buzzword that pushed HCPs and patients to the center of all action. Health is no longer just a scientific magazine or the experienced word from a doctor. Health is now highly digitalized for patients and HCPs that are active participants in their […]
Consumerism in healthcare: The new normal
What changed for healthcare providers and pharma companies? In a customer-centric era, it’s all about consumerism and the overall customer experience. In healthcare, it means patient-centered! They are consumers that look the same way in the healthcare industry as they do in other sectors, such as retail. With COVID-19, a new type of more concerned […]
How can digital health humanize healthcare online?
Thanks to the last two years, a change came into place when it comes to digital health. In response to COVID-19…
How EX Empowers Pharma Customer Experience
In the quest to deliver seamless CX to the audiences, pharma companies can achieve 1.8 times faster revenue growth…